African Roots Travel — Return & Exchange Policy
At African Roots Travel, we stand behind the quality of our merchandise. Please review our return policy below before completing your purchase.
SHIPPING NOTICE
All merchandise is shipped directly from Ghana to the United States. Please allow 2–4 weeks for delivery. Due to international shipping, return and exchange timelines below begin from the date of delivery, not the date of purchase.
RETURNS
- Items may be returned within 14 days of delivery.
- Merchandise must be unworn, unwashed, and in original condition with tags attached.
- Proof of purchase is required for all returns.
- Customers are responsible for return shipping costs from the US back to Ghana, unless the item arrived damaged or defective.
EXCHANGES
- Size exchanges are available within 14 days of delivery, subject to availability.
- Due to international shipping times, exchanges may take 3–5 weeks to process and reship.
- Exchanges must meet the same condition requirements listed above.
DAMAGED OR DEFECTIVE ITEMS
- If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the item.
- African Roots Travel will cover return shipping and provide a replacement at no additional cost.
NON-RETURNABLE ITEMS
- Sale or clearance items are final sale.
- Worn, washed, or damaged (by customer) merchandise cannot be returned or exchanged.
HOW TO START A RETURN OR EXCHANGE
Contact our team directly to begin the process. Please include your order number and reason for return.
📧 moe@africanrootstravel.com 📱 +233 593-063-779 (WhatsApp)
REFUNDS
Approved returns will be refunded to the original payment method within 10–14 business days of our team receiving the returned item in Ghana.
Note: This policy applies to merchandise purchases only.
